CONTACT US

If you’d like to speak to us, please call one of our dedicated help lines below.

CONTACT US

If you’d like to speak to us, please call one of our dedicated help lines below.

Customer Service - 0333 003 7257

For general enquiries, address changes or customer information updates, deferment enquiries and to make monthly payments. Monday to Thursday 8.00am – 8.30pm, Friday 8.00am to 5.00pm, Saturday 9.00am – 5.00pm, except closed Bank Holidays.

Collections - 0333 003 7258

To make or discuss arrears repayments. Monday to Thursday 8.00am – 8.30pm, Friday 8.00am to 5.00pm, Saturday 9.00am – 5.00pm, except closed Bank Holidays.

Updating Contact Details - 0333 003 7257

To notify us of address changes or to provide contact or address information for one of our customers. Monday to Thursday 8.00am – 8.30pm, Friday 8.00am to 5.00pm, Saturday 9.00am – 5.00pm, except closed Bank Holidays.

Calls from Overseas - +00 44 333 003 7237

For use by customers dialing from overseas who are unable to contact any of the other numbers.

If you wish to write to us:

Honours Student Loans
PO BOX 246
CAERPHILLY
CF83 9FA

E: customerservices@hsloans.co.uk
F: 0292 088 8677